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How much time does it take for an order to be delivered?
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 3-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.
How long do you take to dispatch an order?
The duration of dispatching an order depends on the type of order you have placed. Types of order are:
In-stock items (Items that we stock in our warehouse At Gurgaon) These items are dispatched the same or the next day of order placement.
JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.
We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT. We sub-divide your order and dispatch it in parts, shipping the earliest available items first.
At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
If you are not satisfied with what you have bought, we'll gladly take it back within 3 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer or anything relevently possible only after receiving the product back from you in intact condition.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed Post courier service and share tracking details and we will return the courier costs ( only where issue from our side). For Returns where customer mind change sudden, courrier cost to be beared by customer itself.
If you wish to cancel your order, you will receive return payment within 7 working days, after the deduction of processing Charges. And if the order is dispatched already, then a deduction of shipping fees will also be there along with RTO Charge ( a total of 2x of shipping charges )
Example: if shipping is 100 INR then 200 INR in total will be deducted from the amount paid. And 2% Extra
However, we would require an unboxing video of the product because it’s a healthcare product. We will need the unboxing video to ascertain the damage or defect in the product before issuing refund and replacement. Below are the other return and cancellation policy basis which you can replace or refund the item.
Recommendation: Some products like BCAA, pre-workout and, other dietary supplements are hygroscopic and they will tend to form lumps. Although the supplements are 100% safe to consume, we recommend shaking the product firmly to break down the lumps and dissolve in the water.
For any product related queries, we request you to email or contact the respective brand.
A: If you find a defective, damaged or wrong item as per information on our website or if any item is missing as per ordered quantity, please send a screenshot of the products’ outer packaging, MRP Holograph, item Batch Number and images of items received with invoice copy to our customer care at firstnutrition27@gmail.com or whatsup us on …(contact no-9466936939)… (10 am to 6 pm business days).
Once you elevate the issue, we will look over the same and you shall get a revert in 24-48 hrs. In case if the issue is from the respective brand, then we might escalate the concern to the brand or importer. However, in those situations, the procedure might take more than the usual time.
As soon as the investigation is over, we will schedule a reverse pickup .
